Terms and Conditions

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General Rules

1. These classes are for enjoyment and friendship with like minded people.  They are intended to offer beginner level classes and are therefore aimed at everyone.
2. They are intended for friendship, relaxation and some fun.  They are a gathering of people who have similar interests and wish to learn new skills.  They are not going to lead to qualifications.
3. It is appreciated that all members give consideration to the Tutor and other members during the class.  There will be plenty of time for talking however when the tutor is talking and explaining different techniques we do ask for quiet out of respect for each other.
4. The class content will be decided by the tutor.  No refunds will be offered if you are not keen on a particular section of the class.
5. Course materials.  The class tutor will make you aware of any materials you will need to bring with you.  These will be materials such as wool for instance.  The purchase of materials will be on top of the class fee and at your expense.  If all materials are included, the course details will state this.  When running courses it can be cost effective to buy materials collectively. The course tutor will discuss this with you should the situation arise.
6. If you are not able to keep up with the pace of the class and as such this means you are not finished then through discussion with the tutor you may be able to finish your work at home.
7. Of course you get to keep what you make!

Booking terms and conditions

These terms and conditions outline how The Craft Tutor (“We”, “Us”, Our”), enables you (“You”, “Your”) to make a booking of any of the workshops or classes  (“Events”).

All bookings are subject to availability.  I will confirm the booking to you by sending an email stating that the booking has been confirmed (the “Booking Confirmation”).  There is a limited number of places at each class and these will be allocated in order of receipt of bookings.  First come first served.  I will operate a ‘waiting list’ which could mean additional classes will be made available or you will be able to take a place from someone who cancels, if you want to.

The booking confirmation will also list what you will need to bring to the class, start and finish times, location of the class and my contact details should you need them.

Please understand that if do not accept the terms you cannot make a booking.

1. Payment is required by the date of the course, either via PayPal at the time of booking, via BACS or a cheque can be accepted by prior arrangement, but PayPal is preferable.  Your booking will not be guaranteed until payment is received.
2. If you wish to pay a deposit, 50% of the course fee can be made at the time of booking with the remaining 50% payable 14 days prior to the course start date.
3. Cancellations must be notified to us by email or by telephone at least 14 days before the event, in which case a full refund will be made. Alternatively if you are unable to attend you could send someone else to attend in your place.
4. Bookings cancelled within 14 days of the event will receive no refund. 
5. We reserve the right to make changes to the published programme of an event at any time, for example to timings and/or speakers if one of the advertised speakers is unable to attend. In such cases, where this happens within 14 days of the event you will not be entitled to any refund if you cancel.
6. We reserve the right to cancel the booked event in which case a full refund will be given or you may be offered an alternate date. We accept no liability if a course cannot take place for reasons beyond our control. If cancelled we will email or telephone you as soon as possible.
7. If you have any disability that is going to impair your ability to undertake this class independently please discuss this with us before you book.  We will do our best to accommodate you as best we can by allowing you to bring a companion (for free) to assist you.   We can discuss the event and what’s likely to happen as well as access to see if you feel you could still attend.  No 1:1 assistance can be provided by the class tutor.
8. If you have any allergies please make the class tutor aware when booking the class as some allergies can be severe such as latex gloves or, peanuts for example (we do use nut shells in some of the pieces).  We can then make appropriate arrangements.
9. Once you have been booked onto a class your email address and mobile number will be added to a group text (WhatsApp) and a group email linked to the specific booking.  Messages will be sent out to the group relating to reminders etc about the specific class.  If you do not wish for your details to be shared please indicate this on the booking form.  Once the class has taken place your details will be removed.

Health and Safety

1.  Some equipment will be supplied for general use.  We aim to ensure this equipment is in full working order, however if you feel that anything is faulty please alert the class tutor who will take action.

2.  Once all participants have arrived you will have a ‘welcome’ chat with the course host and they will bring to your attention where the fire exits are, toilets etc.  She will also run through the days event.

3.  When using equipment you will be provided with the necessary protective equipment to ensure your safety.  If you choose not to use the safety equipment provided this is your choice.  No acceptance of injury or liability can be accepted in this instance.  A first aid kit will be available.

4.  Tea and coffee will always be available.  Either on a help yourself basis, or made for you.  Common sense is expected with the use of hot water etc, however if you are going to struggle with this let the course tutor know who can assist you.

Data handling

Your data will be held by The Craft Tutor.  It will be held in accordance with GDPR guidelines. 

COVID

The COVID situation is changing constantly and I will always aim to follow the government guidelines to ensure safety.